Ma’am,
Yes, we have received the forms and documents, we’re currently having the policy verified against our records after which we will be evaluating the claim.
We’ll give you an update by Monday morning.
Thanks,
* * *
And today, I received this email from wecare@pal.com.ph --
Dear Ms. Ong,
Thank you for the message we received apprising us of your recent experience with us. At the outset, please accept our regrets for the disappointment you may have felt as a result.
A request for feedback from the offices concerned had been initiated to provide us with the full circumstances of the reported incident. The handling Customer Management Officer will be communicating with you again, as soon as the reports are completed.
Customer Relations Office
Philippine Airlines
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